Shipping

 

 

LOCAL PICK-UP

AHOB (Arch Haus of Brow)

Location: 2053 W Bullard Ave, Fresno, CA 93711

Pick-Up Hours: Tuesday-Friday 9am-6pm. Saturday 9am-5pm

Local pickup is typically available 24 hours after your purchase when placed on Monday-Thursday. Orders placed on Friday-Monday and holidays will be available the following Tuesday or next business. Customers will receive email notification when the order is ready for pick-up. Date and times are subject to change.

 How it works:

During checkout, choose local pickup.

Place your order and wait to receive a “ready for pick-up” email. This is a separate email from your order confirmation.

When picking up your order, please present your order confirmation to the AHOB rep at the front desk and sign off your pickup.

Your order will be available for pickup for 7 days. After the 7th day, the order will be returned, ­and customer will be issued STORE CREDIT with a $5 restocking fee. NO REFUNDS. If your order meets our free shipping requirement of $100+, the order will be shipped out to you.

Shipping

Lux & the Moon's shipping rate is a flat free rate of $5 or free on all orders of $100 with in the United States only.

We do our best to transmit purchases out as fast as we can. Orders are shipped Monday-Friday, excluding holidays. Please allow 3-5 days for your order to be processed prior to shipment.

Once the order is shipped, generally allow 2-5 business days of delivery transit and arrival.

Keep in mind that all orders include a USPS tracking number that you will receive via email confirmation. Please check your junk and/or spam if you do not see yours.

Once a package is shipped, it is no longer under our control. Lux & the Moon is not responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier. If you have questions about your package in transit, reach out to your local United States Postal Service postmaster or contact 1-800-ASK-USPS (800-275-8777).

International Shipping

Canada & Australia

$20.00 Plus Taxes and Duties
Once the order is shipped, generally allow 5-15 business days of delivery transit and arrival.

Lux & the Moon is not in control of international country specific taxes/duties that are in relation to your order. Please understand there is a likelihood that taxes and duties can and will be applied then charged on your ordered items. All fees are the customers responsibility (fees will be charged at the items ORIGINAL price by the request of Border Officials.)

Once a package is shipped, it is no longer under our control. Lux & the Moon is not responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier.

If you have questions about your package in transit, reach out to your local Postal Master.